To onboard a new employee, please follow this guide on how to set up their account in SVB T&E.
1. Add the employee on the People page
Go to your People page, click the blue Invite button and add the employee's email address. They will be sent an email invitation to activate and set up their profile on SVB T&E.
2. What is this employee's role in SVB T&E?
Ask yourself what this employee will be using SVB T&E for? Will they primarily be submitting their own expenses? If yes, leave them as a User profile.
Will they be approving their team's expenses? If this is the case, make them a manager role. Then find the profiles of their team members and assign the employee as their manager.
If they will be approving a large number of employees' expenses, consider if you would like to make them an admin by selecting "admin" in the role drop down.
3. Which groups does this employee belong to?
You should next ask yourself which groups the employee belongs to. Are they in a specific Location or Department? Will they only be working on certain Projects? Assign them Team Fields so that their expenses are all automatically tagged with those pieces of information. This will also make sure they are prompted to enter required pieces of information based on their group.
4. Does this employee use a corporate card?
If yes, then the card should be assigned to them as soon as possible so that they don't accidentally submit their corporate card transactions as reimbursable expenses. On the Team Cards page, find their card and assign it to the employee.
To help train them on the corporate card workflow, send them this article to review: Submitting Corporate Card Expenses.
5. Will this employee need access to the Travel portal?
If yes, toggle the Travel option to "Yes". The employee will now see "Go to Travel" in the left side Menu and be able to book flights, hotels and cars in your SVB T&E Travel portal.
6. Review their first expense
It's good practice to make sure your employee grasps how to use SVB T&E early on. Take a look at their first expense. Have they submitted an individual item, or have they totalled up their expenses themselves and submitted one for the month? If they are having trouble with the Real-Time Workflow, direct them to our resources on Expensing and Approval.