In SVB T&E, transactions fall into three statuses.
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Pending: Recent card charges that haven't been finalized by the merchant
- These may be edited and queued but not submitted.
- Once these post, they automatically submit if they have been queued. Otherwise, they are marked as Ready To Submit and require review.
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Queued: Pending transactions you have edited and marked as ready to submit.
- These will be automatically submitted for approval once the transaction is posted.
- These can be queued in bulk by selecting multiple transactions and clicking Submit.
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Draft: Transactions you have started and saved but aren't ready to submit yet.
- Drafts can be updated with details and receipts, then submitted when ready.
- Both Pending and Posted transactions may be saved as drafts.
Click on Dashboard in the Personal sidebar to view posted card transactions that need action.
Click on Transactions in the Personal sidebar to view all your unsubmitted transactions, including Pending, Queued, and Draft.
Where Do Transactions Come From?
Transactions are automatically created when a charge is made on a SVB corporate card. SVB T&E uses data from the card feed to fill in the date, merchant, and amount fields.
*Please Note: These fields are autofilled and cannot be edited.
SVB T&E uses Gen-AI enabled OCR to extract details from uploaded or forwarded receipts and attempts to match receipts to transactions when possible.
Pending Transactions
A Pending transaction is a corporate card charge that has been authorized but has not yet been posted by the card issuer. Posting typically takes 1–3 business days, depending on your card issuer.
Example
You buy a coffee for $5.50 with your SVB Corporate Card. A pending transaction appears in SVB T&E. You upload the corresponding receipt. SVB T&E matches the receipt image automatically and links it to the SVB Corporate Card transaction. You may add such expense details as category or notes now and either save the transaction as a draft or queue it for auto-submission later.
Can I Queue a Pending Transaction?
Yes, you may queue expenses if the following conditions are met.
- The transaction is still in Pending Transaction status
- All fields required by your company's expense policy (e.g., attached receipt, category, or notes) are completed
If any required information is missing, you will be prompted to save the expense as a Draft instead.
To queue an expense, click the Queue button. The expense status will then update to Queued.
*Please Note: Pending transactions cannot be split. You will need to wait until the transaction posts before splitting it.
What Happens When The Transaction Posts?
If the expense is queued when the transaction posts, the expense is auto-submitted for approval.
If the transaction's posted amount differs from the authorization amount (due to currency conversion, preauthorization, etc.) or if it violates your company’s expense rules, SVB T&E un-queues the expense and updates its status to Draft.
You will receive an email notification titled "A queued expense has been moved back to Draft." You must then review and resubmit the updated expense.
*Please Note: Any posted, submitted expense that has not yet been approved can be edited and resubmitted.
Queued Transactions
A Queued transaction is an expense that is complete and waiting for the transaction to post. Once it posts, the expense is automatically submitted for approval and no further action is required.
When Can I Queue an Expense?
You may queue expenses if the following conditions are met:
- The transaction is still in Pending Transaction status
- All fields required by your company's expense policy (e.g., attached receipt, category, or notes) are completed
If any required information is missing, you will be prompted to save the expense as a Draft instead.
Example
You purchase software for $100 with your corporate card. A pending transaction appears in SVB T&E. You attach the receipt and enter the category and project code. You click Queue, and the expense status changes to Queued. Two days later, the transaction posts and the expense is automatically submitted for approval.
What If the Amount Changes?
If the transaction's posted amount differs from the authorization amount (due to currency conversion, addition of a tip, etc.), SVB T&E un-queues the expense and updates its status to Draft.
You will receive an email notification titled "A queued expense has been moved back to Draft." You must then review and resubmit the updated expense.
Draft Expenses
A Draft is an expense that has been started but not submitted or queued. It allows you to gather missing info or make changes before finalizing the expense.
- The Save Draft button is only available for card transactions, not for reimbursable expenses.
- The Save Draft button is available for both Pending and Posted card transactions.
- Drafts stay on your Personal Dashboard until you take action—they do not auto-submit, and admins cannot submit them on your behalf.
Example
You buy a coffee and the transaction is posted by SVB. You start creating the expense in SVB T&E but need to confirm some details before submitting it, so you save it as a draft. Later, you finalize the details of the draft and submit the expense.
What Happens When the Transaction Posts?
If the expense is in Draft status when the transaction posts, you may still edit it. If you have queued the expense, it will be auto-submitted.