If You Are a User
If you have a personal bank account connected, "Approved and Awaiting Payment" means that the reimbursement is in process. If you don't have a personal bank account connected, please connect one following the instructions in Connect your Personal Bank Account to SVB T&E.
After the reimbursement is sent, "Approved and Awaiting Payment" will change to "Paid."
If You Are an Admin
When you review users' reimbursable expenses, you might come across the "Approved and Awaiting Payment" status indicator.
This status will appear until the expense is paid out to the user, a process that takes eight business days from when the debit starts.
If you see this status and it has been more than eight business days, one of the following situations may be affecting the payment.
1. Does the user have a bank account linked to their SVB T&E account?
If yes, "Approved and Awaiting Payment" will display until the reimbursement is fully paid to the user.
If the user does not have a linked bank account, please have them connect their personal bank account by following the steps in Connect your Personal Bank Account to SVB T&E.
To check whether a user has a personal bank account connected, navigate to the Admin menu, click People, and select the user's profile.
You may also use Advanced Filters to view all users who do not have a connected bank account. Click Advanced Filters and, under Connected Bank, select No. Then click Apply.
2. Does your organization have a verified bank account?
If yes, "Approved and Awaiting Payment" will display until the reimbursement is fully paid to the user. See FAQ: How long does it take to process reimbursements? for more information on the reimbursement process.
If your organization does not have a verified bank account, the reimbursement cannot start until there is one. See Connecting your Company's Bank Account to add a company's bank account.
3. Does your organization have a processing block
If there is a processing block on your organization's account, the reimbursement cannot start. Open a Support ticket to have this checked.
4. Does the user have a credit block?
If the user has a failed credit because of their bank account, usually the system will place a credit block on their account to prevent future credits from failing. In this case, open a Support ticket to have the block removed by the Fraud Operations team.
5. Has the account been verified?
To check whether your organization's account has been verified, click Company Settings > Company Information and scroll down to Business Verification. If your business has not been verified, please follow the steps in Identity Verification to verify your account.
6. Has the payout schedule run yet?
Click Company Settings > Reimbursements to view your organization's reimbursement schedule. If you have a payout schedule of Once a Week, Semi-Monthly, or Monthly, the status will remain "Approved and Awaiting Payment" until the schedule has run. See Reimbursement Payout Schedules for more information.