A bank account connection is required to issue payments for approved reimbursable expenses. When you notice a member's payment is not processing, first confirm they have connected their bank account to SVB T&E. This article explains how an admin can verify if their user has connected their bank account to their SVB T&E user profile.
1. Head to the People page from the Admin menu.
2. Use the filters and search bar at the top of the page to locate members that meet certain criteria.
3. Edit the user by selecting the Pencil icon on the Actions column
4. Their bank connection status would be listed beneath the emails associated with their user profile.
If no bank account has been connected, the user can do so by following these steps: Connect Your Personal Bank Account to SVB T&E. Please note that a bank account cannot be connected using the mobile app, the user must complete this using a web browser.