The Accounting Sync History page in SVB T&E can be used to review previously exported items, as well as records that contain errors and require a re-sync to your external accounting system.
Access Accounting Sync History
1. Click the gear in the upper right corner of SVB T&E to access Company Settings.
2. In the Company Settings menu, click Accounting Integration.
3. On the top-right of the screen, click Accounting Sync History.
Expense data will be added to the Accounting Sync History page every time your records are synced into your connected accounting software, which you can view by clicking Accounting Integration on the Company Settings menu.
*Please Note: SVB T&E syncs occur automatically on final approval for corporate card expenses (non-reimbursable). Debits (reimbursable) sync based on when the debit occurs to your company account.
You can filter records by Sync Type and whether errors are shown.
Sync Type
- Bank Debits: View all reimbursable debit records
- Corporate Card Expenses: View all transaction records
Showing
- All: View all records regardless of sync state
- Errors Only: View only records that are in an errored sync state
Reconciling Errored Records
When viewing an errored record on the Accounting Sync History page, you will see the date, amount, merchant, and status.
Click See Details next to "Something went wrong" to view more information about the error.
Once you apply the necessary changes to resolve the error, you can re-sync the errored record to your accounting system. If the error is not resolved or additional errors remain, the record will reappear in an errored state on your Accounting Sync History page.
If you have already manually entered the record in your accounting system, you may dismiss the error as needed. The expense will remain in SVB T&E, and the error will be removed from the record.
*Please Note: Records with multiple errored items may not display the error message in the See Details section of the record. If you require additional information about an errored record, please reach out to CardServices@svb.com.