If your company is based in the US but has a few international employees, we can enable International Mode for your account to allow you to activate it for them. If you're on this page, chances are we've already enabled this for you.
If International Mode is currently not enabled and you would like to turn on this feature, please email CardServices@SVB.com and request that International Mode is turned on.
What this means for your company's finance team
Any employee who enables International Mode will not be reimbursed through SVB T&E. So you'll have to arrange their reimbursement directly. It may be easiest to look at the total amount of expenses in SVB T&E once a month and then arrange for payment (for example, add the payment to your payroll).
Will 'International Mode' expenses be synced to my accounting software?
No. Since no payment processing is occurring, we do not sync reimbursable expenses to your accounting software if they are associated with an employee in International Mode.*
*If you have our integration with QBO, you can sync international expenses. Learn how to here.
Admin: Activate International Mode for an Employee
If an employee does not have a bank account connected to their account, admins may assign International Mode to that employee.
1. In the Admin sidebar, click People.
2. Find the desired employee and click the pencil icon next to their name in order to edit that person's user profile.
3. At the bottom of the Edit User Profile pane, click International to toggle it on, then click Save. This option will only be available to you if the employee does not have a bank account connected to their account.
After International Mode is activated for the employee, all future reimbursable expenses will reflect this setting and it will be displayed under the expense details.
*Admins can track these submitted expenses by using the Team Fields (for example, Paid: Yes/No).
Deactivate International Mode
The only way to turn off International Mode is to have the employee connect a personal bank account to their SVB T&E account. But first, an admin must switch that employee's Home Currency to USD via their profile on the People page.
1. In the Admin Sidebar, click People.
2. Find the desired employee and click the pencil icon next to their name in order to edit that person's user profile.
3. Use the Home Currency drop-down to select USD and click Save.
Once the employee's currency has been set to USD, they may follow the steps in Connect Your Personal Bank Account to SVB T&E to connect their US-based bank account and disable International Mode.