What if I'm already verified to use Reimbursements on SVB T&E?
Even if you are verified with the current process, you must complete CSG Forte’s verification to continue to process reimbursements in SVB T&E.
How long is the ACH payment processing time?
ACH payments via CSG Forte can take up to 4-6 business days to process. However, exact ACH processing times vary quite a bit depending on merchant-risk profile, transaction type, and underwriting/hold policies.
How do I check my Forte application status?
Your CSG Forte application ID and Status are displayed in Company Settings > Reimbursements once you submit your application successfully.
- If the status is "Under Review," Forte is currently reviewing your application. They will contact you via email if further information is required.
- If your application has been approved, a success message and the “Connected” status will appear on the Reimbursements screen. You will also receive a confirmation email.
What should I do if my CSG Forte application is declined?
If your application is declined, CSG Forte will email you indicating the missing information. Respond directly to their email with the requested details.
What should I do if my CSG Forte application is rejected?
CSG Forte retains sole authority in the final outcome of your application. If your CSG Forte application is rejected, you can use the review feature of reimbursements in SVB T&E. You will need to pay employees outside the system.
Once my Forte application is approved, what do employees need to do to receive reimbursement payments?
New Reimbursement Users
To receive reimbursement payments in SVB T&E, new users must connect a personal bank account to their profile.
Existing Reimbursement Users
Users who connected their bank accounts via the previous reimbursement system (i.e., before March 31, 2026) must reconnect their bank account to CSG Forte to continue receiving reimbursements.
- New reimbursements initiated on or after March 31, 2025 will not be processed until users reconnect their bank accounts.
- In-flight reimbursements processed before March 31, 2025 will still be sent to the previously linked account.
Users will see in-app prompts on the Dashboard and Personal Settings screens to guide them through the process.
Alternately, users can follow the steps below:
- In the SVB T&E web app, select your name in the upper right corner and select Personal Settings.
- In the menu on the left, select Bank Account.
- Select Connect Bank.
How do I check if my employee has a bank account connected?
You can see this on their user profile. See How to Confirm a User Has a Bank Account Connected.