If you want to close your company's SVB T&E account, there are a few actions we recommend that you take to ensure you won't need to re-open it right away and that you have the information you need.
Approve Outstanding Expenses
Approve all expenses in SVB T&E to ensure they are reimbursed before you close the account.
1. Find unapproved expenses on the Reimbursements or Card Transactions pages.
2. Click on the Needs Manager Review tab. If there are expenses listed, review and approve them as necessary. These will be synced to your accounting platform or paid through SVB T&E.
3. Permanently deny any expenses that should not be paid out.
4. If there are no expenses needing approval, you can move on to your Accounting Sync check.
Resolve Accounting Sync Errors
Before you close the account, be sure that everything you wanted to sync from SVB T&E is in your accounting system.
1. Navigate to the Accounting Integration page under Company Settings, then click Accounting Sync History.
2. If there are any records listed that contain errors, click Re-sync Record next to those that you would like to push through. If you have any trouble syncing them, reach out to Support.
3. If there aren't any errors, you can move on to saving your old data.
Export Data
While SVB T&E will not delete your data when you close your account, you will have to go through the process of re-opening the account to access it. The best practice is to export all of your data before closing the account so that you have it in one place to easily access.
For more information on how to export your company data, see How Can I Export My Expense Data? (CSV and PDF).
Close Company Account
1. To close a company account, navigate to the Company Information page in Company Settings by clicking the Gear icon.
2. Scroll down and click Close Account.
Your employees will no longer be able to access their accounts.
FAQ
What will happen to expenses that are still being paid out?
Any expenses that have been approved will still be paid out directly to employees' connected bank accounts.
What if I want to reopen my account?
If you would like to re-open your account, you can go to the login page and use your old admin credentials to log in. When you log in, you'll immediately be prompted with the option to re-open your account. All your expense data will still be in the account.