In the review process, and Admin or manager may choose to deny your expense if information needs to be added or edited. You can find expenses that have been marked as 'Denied & Resubmittable' on the Reimbursable Expenses page or Transactions page of your SVB T&E account.
Please Note: Only the cardholder and their Delegate(s) or the user who submits the reimbursable expense will be able to see, make changes to, and submit the denied corporate card expenses or reimbursable expenses. Admins cannot edit and submit on a user's behalf in this case.
Expenses can be:
- Returned: Reimbursable Expenses or Transactions that have been sent back to the submitter. These expenses can be edited and resubmitted.
- Denied: Reimbursable Expenses that have been permanently denied. They cannot be edited and resubmitted.
Because they've already been paid by the company, corporate card expenses cannot be permanently denied.
Resubmit a Returned Expense Using a Web Browser
1. In the Personal Sidebar, click on one of the following, depending on whether the expense to be resubmitted is an out-of-pocket expense or a corporate card expense.
- Out-of-pocket expenses: Click Reimbursable Expenses.
- Corporate card expenses: Click Transactions.
2. Click Completed at the top of the page.
3. Click Advanced Filters.
4. In the State dropdown, select Denied and Resubmittable. Then, click Apply.
5. When you find the returned expense that you'd like to resubmit, click the three dots icon to the right of it and select Edit & Resubmit.
6. Update the expense details and click Submit.
Resubmit a Denied Expense Using the Mobile App
On your mobile device navigate to your Transactions or Reimbursable Expenses tab and locate the Completed Transactions section towards the bottom of the page. You may need to scroll to find the denied expense.
Tap on the expense you would like to resubmit, which will open the expense submission form. Tap Edit & Resubmit to make changes and send back to your admin for review.
Split a Returned Expense
When an expense is sent back to the user to be edited and resubmitted, it shows up in the Completed tab of the Transactions page. In this state, SVB T&E will not allow the user to split the expense.
If you need to split an expense that has been sent back to you, you must first resubmit it as one expense and then edit the submitted expense to split it.
Change How a Returned Expense is Split
If you need to edit the split amounts or change how the expenses were split for corporate card transaction that you submitted as two or more split expenses, you must recombine the returned split expense into the original transaction before resubmitting it.
If you need to edit the split amounts or change how the expenses were split for a reimbursable expense that you submitted as two or more split expenses, you can just delete the denied expenses and create new expenses to resubmit as needed.